We Want You to Love Your Landscaper.
We are excited to bring Love Your Landscaper™ to every customer across our operating companies, including Trim All Lawn Service. It represents a simple promise:
Love Your Landscaper™ isn’t a slogan. It’s the standard we expect from our team, the experience we want for our customers, and a commitment we’re proud to put our name behind.
So, What's Changing?
Love Your Landscaper™ becomes our service standard.
It’s more than a promise. It’s how we intend to measure our performance, respond when something isn’t right, and hold ourselves accountable.
You’ll have an easy way to tell us how we did.
After each visit, we’ll ask you for a quick 1–5 star rating. These are internal ratings that come directly to our team — not public reviews. Great service gets recognized. Anything less gives us an opportunity to act quickly.
We’re putting real resources behind it.
Better training. Better equipment. Smarter routes. Improved technology. Stronger customer service. And continued investment in the people who care for your property.
What Does That Mean for You?
We catch problems sooner.
A small issue shouldn’t have weeks to become a big one. Your feedback gives us the chance to fix things quickly.
Tell us once. We’ll own it.
You shouldn’t have to chase us, repeat the same story to three people, or wonder who is responsible for getting something fixed.
You’ll know what happens next.
We’ll acknowledge your concern within one business day and provide a clear plan for resolution within 72 hours.
Your feedback helps decide where we invest.
The things you tell us, good and bad, help shape our training, coaching, staffing, technology, and where we put our resources. Caring for your property is a partnership and we can’t do it well without you!
Still not loving us? Tell Us.
Most concerns should be handled quickly by your local team. But if you’ve given us an opportunity to fix something and we still haven’t gotten it right, we want to know about it.
You now have a direct line to the KeyServ Leadership Team for help getting an unresolved service issue back on track.
You won’t have to start the story over. You won’t have to figure out who owns the problem. We will.
We know we won’t be perfect every day. But we can promise to listen, respond, take ownership, recognize great work and keep working to earn your business.
That’s really what Love Your Landscaper™ is all about.
KeyServ Company